At the end of September, I had cause to nip over to North Wales for a quick family visit. I hadn't been in the UK since Easter 2019, what with one thing and another, including a global pandemic. And to be honest, I was in no great hurry to return to the UK, and a large chunk of the reason was the fact that I would have to fly in and out of Manchester Airport. Before booking my ticket, I had researched other possibilities, such as flying to Birmingham Airport (much further away) and even travelling all the way by train from Germany (16 hours and many changes).
And why did I try to avoid Manchester Airport? Well, every year, there is a survey of air passengers as to what the worst airports across the world are, and you can bet your bottom dollar and your first-born son that Manchester Airport will be in the top 10 of the worst, if not even the top five.
Compare what happens when you fly from, say, Dusseldorf Airport. As soon as you get there, you look at the large information boards for your flight number and destination and you can see the number of the desks where you can check in for your flight, and even the gate number you have to make your way to after going through security. You go straight to the check-in desk and after about 10 minutes to half an hour, depending on the length of the queue, you're done and you move to the security area of the section of the airport your flight will be leaving from, A, B or C. At security, there are loads of lines available and you choose one. You're through in a matter of minutes. Then you go through the duty-free shops and seek out your gate number and you can even sit there and wait half an hour or more, in peace, reading a book or whatever. Or you go and have a coffee or browse the shops. Everything is calm and peaceful. From arriving at the airport to sitting at your gate number has taken about 20 minutes.
And then there is Manchester Airport and this is what it was like in the past... You get dropped off at the airport and the car zooms off since if it's not out again within 5 minutes, it will cost more than £5 to get out again. Yes, they charge people a minimum of £5 to drop their relatives off at an airport. Then you enter a dingy airport which looks grey and shabby. There is chaos everywhere. You find the check-in desks of the airline you are booked with and stand in line. Slowly, the long line shuffles forward and when you get there, you are told you are too early to check in for your flight. So, you go to the back of the queue and inch your way forward to the front again, whereupon you are told that you are still too early to check in. Reader, I think it was my fourth attempt that was rewarded with a boarding card.
Then you have to go through security. In 2017, I flew back to Germany with my youngest cousin and we stood in one of the only two security lines and nothing and no-one moved for 45 minutes. I checked. We didn't move a millimetre. Only two men, one for each queue. People were so patient, but ultimately some started shouting, "My flight leaves in half an hour." I hope they made it.
Eventually (letztendlich or irgendwann mal and not eventuell), you get through to the other side and find yourself in the duty-free area, with loud music blaring (plärren, schmettern) at you. I've got sensitive ears!. The noise continues when you get to a large area with rows of seats in the middle ringed shops of all kinds. If you sit on the seats, you'll be shaken like a milkshake, because children are jumping on and off the seats and their parents won't admonish them at all. From every single shop, there is more loud music - and they are all playing different kinds of music. My ears feel they are under assault. And all this time, you don't know what your gate number is because they don't tell you - unlike in other airports, where you know as soon as you enter the building. No, in Manchester Airport, you have to leave your shaking seat to walk metres over to a small screen hanging from the ceiling to see if the gate number has finally been announced, which it generally is 30 minutes before the flight is due to take off. Then you have to look around you to see if you can see signs that point in the directions of all the various gates - they're not all in one area. And it seems that your gate is inevitably going to be the one that is furthest away from wherever you are currently standing,, so you have to walk briskly.
That was then - this is now.... I got to the airport and the driver quickly let me out of the car so he wouldn't incur further charges beside the standard £5 fee for dropping passengers off and I scurried into the building. A shabby, dingy place crammed full of Arab families, the women clad in black from head to toe, queuing miserably to check in. I wove my way through them, pulling my little red suitcase being me, turned a corner and...my mouth dropped open. What a transformation. Lo and behold, a new, modern, clean, bright and shiny airport terminal stood in front of me! Checking in took about 15 minutes. The security area was much larger and there were many lines open and a swarm of security personnel checking everyone's baggage and personal belongings. Another few minutes and I was through - after taking my keys and a handkerchief out of my jeans pockets. (They're always there so I hadn't thought about them.)
And then the duty-free area - massive but bright and clean and I treated myself to some perfume by Guerlain. The rest of the area was also much larger than before with many more shops and instead of one space surrounded by stores, the retail outlets and places to sit were dotted throughout the area, as were the restaurants, cafes and bars. An astounding transformation and most pleasing to me. I was fair enthralled and enchanted by it all. As though a frog had turned into a prince.
Sadly, one thing hadn't changed, and that was the noise, but, fortunately, I managed to find a seat in a two or three places that were in more peaceful spots, although not as quiet as in other airports. On the whole, though, that is a relatively trivial matter, considering how much everything else has improved. A big thumbs up from me for the new Terminal 2 at Manchester Airport, which I had previously dubbed "Dante's inner ring of hell".
Who knows? I might even use the place again - but this time, with no prior trepidation.